Privacy Policy

Welcome to Player Nest ("Player Nest," "we," "us," or "our"). This Privacy Policy describes how we handle information when you use the Player Nest player application for mobile and TV platforms, the Player Nest management portal (this website), and any related features (collectively, the "Service").

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service. Terms used here have the same meaning as in our Terms and Conditions unless otherwise defined.

We collect only the information necessary to operate the player and portal:

• Device identifiers. A unique device ID and activation key are generated to pair your app with the management portal. These are used solely for authentication and playlist sync.
• Playlist configuration. Names, URLs, and credentials for M3U or Xtream playlists you enter are stored on your device and, when you use portal sync, in your portal account data on our servers or your self-hosted instance.
• App preferences. Settings such as theme, parental controls, buffer size, favorites, and recently watched channels are stored locally on your device.
• Subscription and billing data. If you subscribe to a paid device license, payment processing is handled by Stripe. We receive subscription status and customer identifiers from Stripe; we do not store full payment card numbers on our servers.
• Support communications. If you contact us through the contact form, we collect the name, email address, and message content you provide so we can respond to your inquiry.
• Technical logs. Our servers may automatically record standard log data such as IP address, browser type, operating system, request timestamps, and error diagnostics to maintain security and reliability.

Player Nest does not:

• Host, stream, or store the television channels, movies, or series you watch;
• Sell your personal information to third parties;
• Use your viewing history for advertising profiling;
• Require access to your photo library, contacts, or location for core playback features.

Content played through the app is streamed directly from sources you configure or stored locally on your device. We have no visibility into the specific media you consume beyond technical metadata required for playback (e.g., stream URLs you provide).

We use collected information to:

• Authenticate devices and enable portal pairing and playlist synchronization;
• Process subscriptions and manage device licenses;
• Provide customer support and respond to inquiries;
• Improve stability, security, and performance of the Service;
• Comply with applicable legal obligations.

We do not sell or rent your personal information. We may share limited data with:

• Payment processors (e.g., Stripe) to handle billing and subscription management, subject to their own privacy policies;
• Infrastructure providers that host our portal and process server logs on our behalf, under contractual confidentiality obligations;
• Law enforcement or regulators when required by law, court order, or to protect the rights, safety, and security of Player Nest, our users, or others.

We retain personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law. Device pairing data and playlist configuration remain until you remove them from the portal or delete your device association. Support messages are retained for a reasonable period to resolve inquiries.

You may request deletion of portal-stored data associated with your device by contacting us. Local data on your device can be cleared by uninstalling the app or resetting app storage in device settings.

We implement reasonable administrative, technical, and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction. Communication with the portal uses HTTPS in production environments.

No method of transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Depending on your location, you may have rights under applicable privacy laws (such as GDPR, UK GDPR, CCPA, or similar regulations), including the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your information, subject to legal exceptions;
• Object to or restrict certain processing;
• Withdraw consent where processing is consent-based;
• Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us. We will respond within a reasonable timeframe as required by applicable law.

The Service is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete such information.

Parental control features in the app are provided to help guardians manage access; they do not constitute collection of children's data by Player Nest beyond device-level settings.

If you access the Service from outside the country where our servers are located, your information may be transferred to and processed in jurisdictions that may have different data protection laws. By using the Service, you consent to such transfers in accordance with this Privacy Policy and applicable safeguards.

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and revise the "Last updated" date above. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

We encourage you to review this page periodically for any updates.

For privacy-related questions or requests, please use our contact form or email support@marketnest-tv.com. We will respond as promptly as practicable.